Challenges 

Managing non-conformance issues across an entire company can be overwhelming. Without a structured process, identifying root causes and implementing lasting solutions often gets overlooked. The lack of a centralized system led to inefficiencies, repeat mistakes, and roadblocks to achieving ISO certification. 

Solution

To address this challenge, we implemented the NCR RCCA App, a company-wide solution for non-conformance reporting and root cause analysis. The app streamlines reporting escalates serious issues for deeper investigation, and guides teams through the 5 Whys methodology to determine the root cause. Corrective actions are then applied to prevent future occurrences.  

Outstanding Outcomes 

• High Adoption Across the Company – Teams quickly embraced the app, making it a standard part of operations. 

• Over 600 Reports in 18 Months – A testament to increased visibility and accountability in quality control. 

• 100+ Corrective Actions Implemented – Proactively preventing future mistakes and improving processes. 

• ISO Certification Readiness – The structured approach put the company on a clear path toward achieving ISO compliance. 

The Impact

With the NCR RCCA App, non-conformance issues are no longer just reported—they are resolved at the source. Terrasmart has strengthened its continuous improvement culture, reduced costly errors, and is now positioned for sustained operational excellence. 

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